Exchange & Refund Policy

At Love, Laney, we take pride in offering unique, thrifted treasures full of charm and character. Many of our items are vintage, and all are secondhand unless stated otherwise. As a result, they may show signs of wear and patina that reflect their history.

No Exchanges or Refunds for Change of Mind

We make every effort to accurately describe each item’s condition. Please carefully review all photos and descriptions before purchasing, as we do not offer exchanges or refunds for change of mind.

Refunds for Undisclosed Faults

If your item arrives with a defect that was not outlined in the product description, we will gladly offer a refund or exchange. Simply contact us with clear photos of the issue, and we will assist you promptly.

30-Day No-Break Guarantee

If your item breaks or develops a significant fault within 30 days of purchase, we’ll gladly offer a refund, exchange, or store credit. Simply send us photos of the issue, and we’ll take care of the rest.

Ensuring the Right Fit

To ensure your purchase is just right, please:

• Review all product images carefully, keeping in mind that staged photos may not be to scale.
• Check the listed dimensions for an accurate idea of size.
• Read the full description, including any notes on wear and tear.

If you need additional photos or have any questions, we’re more than happy to help - just reach out!

Thank you for supporting sustainable gifting and giving these treasures a new lease on life!